Refund policy
Refund Policy
Made4two sells two very different products: adjustable Initial Rings, which are ready-made and shipped from our US warehouse, and the Custom Photo Blanket, which is woven to order from your photo. Because of that, each one follows its own rules. Please read the section that applies to your order.
Initial Rings
Delivery: about 4-9 business days in total (1-2 business days to prepare your order, plus 3-7 business days in transit). Shipping is free within the United States.
Changes and cancellations before shipping: if you need to change the letter or the finish, or cancel your order, email us as soon as possible. If your order has not shipped yet, we will update it or cancel it for a full refund.
Returns and exchanges: you can return or exchange a ring within 14 days of delivery. Email us at support@made4two.com with your order number and we will walk you through the process.
Damaged ring or wrong letter: if your ring arrives damaged, or with a letter or finish different from the one you ordered, email us within 14 days of delivery at support@made4two.com with:
- Your order number
- A photo of the ring, and of the packaging if it was damaged in transit
Once we review it, we will send you a free replacement or a full refund, whichever you prefer. You will not need to send the ring back.
Lost or delayed packages: if your tracking shows no movement for several days, or your ring has not arrived within the estimated delivery time, contact us. We will check with the carrier, and if the package is lost we will send a free replacement or a full refund.
Custom Photo Blanket
Delivery: about 5-10 business days in total (production plus transit). Shipping is free within the United States.
Free design preview: within 24 hours of your order, we email you a free preview of your woven design. Nothing is woven until you approve it. When you receive your preview, you can:
- Approve it, and we start weaving your blanket.
- Change your photo, and we send you a new preview at no extra cost.
- Cancel your order, and we refund you in full, no questions asked.
If you do not reply to your preview, we will follow up by email. We never start production without your approval.
After you approve the preview: your blanket is woven specifically for you and cannot be resold. For that reason, we cannot accept returns or exchanges for a change of mind, a different photo choice, or ordering by mistake.
About woven colors: your photo is translated into woven thread, so colors and details look softer than the original, like a tapestry rather than a print. This is the nature of a woven product and is not considered a defect. The preview shows you what to expect.
Damaged, defective, or different from your preview: email us within 7 days of delivery at support@made4two.com with:
- Your order number
- A photo of the blanket, and of the packaging if it was damaged in transit
Once we review it, we will send you a free replacement or a full refund, whichever you prefer. You will not need to send the blanket back.
Lost or delayed packages: if your tracking shows no movement for several days, or your blanket has not arrived within the estimated delivery time, contact us. We will check with the carrier, and if the package is lost we will send a free replacement or a full refund.
For both products
Wrong address: please double-check your shipping address at checkout. If a package is returned or lost because the address was incorrect or incomplete, we will help however we can, but a reshipment may need to be paid by the customer.
How refunds are issued: approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take an additional 5-10 business days to show it on your statement.
Response times: we reply within 24 hours, Monday to Friday.
Contact us: for anything related to your order, your preview, or a refund, email us at support@made4two.com.
Last updated: October 22, 2026